These Travel Agent Terms & Conditions are effective on 20 October 2024, between PT Sinta Tour Travel, a legal entity established and based on Indonesian law, with the head office located at Rama Jaya Asri Residence No.B20, Kab. Buleleng, Bali 81152. This Agreement sets out the terms and conditions under which the Travel Agent will provide travel-related services to the Customer. By ordering and/or using the site all services https://sintatourandtravel.com, the user is deemed to have read, understood, understood and agree to all contents in the Terms & Conditions. These terms & conditions are a form of agreement as outlined in a valid agreement between the User and PT Sinta Tour Travel. If the user does not agree to one, part, or all of the contents of the Terms & Conditions, then the user is not permitted to use the services or order at https://sintatourandtravel.com.
Purpose
The purpose of this Agreement is to establish a formal relationship between the Travel Agency and the Customer pertaining to the booking and arrangement of travel services. The Travel Agency shall provide assistance in planning, organizing, and conducting trips, vacation packages, tours, and related activities to enhance the Customer’s travel experience. Both parties agree to adhere to the terms outlined in this Agreement to ensure a harmonious and effective business relationship.
Services Provided
The Travel Agency commits to providing a full suite of travel services aimed at ensuring a seamless and enjoyable travel experience for the Customer. These services include :
- Itinerary Planning : Develop travel plans tailored to the Customer’s preferences and needs, utilizing the Agency’s expertise in travel logistics in Bali.
- Hotel & Villa Accommodations : Securing reservations at hotels that meet the Customer’s standards for quality, location, and price.
- Tour Packages : Designing comprehensive tour packages that encompass popular and unique destinations, guided tours, and special access to attractions.
- Transportation Arrangements : Organizing ground transportation, including airport transfers, car rentals, and local commuting services.
- Flight Bookings : Arranging air travel through trusted airline partners, offering optimal flight schedules and competitive fares.
- Ship Bookings :Â Providing sea ship tickets to make it easier to access your trip to Bali, including. Pelni ship tickets, cruise ships, yacht bookings, cargo ships, tankers, tugboat and barge bookings and special purpose Reefer Container ships
- Travel Insurance Provisions : It is recommended that all travelers should purchase adequate travel insurance when booking flights. You can also purchase travel insurance to cover unexpected events, including medical emergencies and trip cancellation.
Services Provided
The Travel Agency commits to providing a full suite of travel services aimed at ensuring a seamless and enjoyable travel experience for the Customer. These services include :
- Provide Information : Supply the travel agency with complete and accurate information required for the booking and customization of travel services. This Include Personal Preference, Special requirements, And any other pertinent details.
- Make Timely Payments : Adhere to the payment schedule established in the agreement to ensure smooth planning and confirmation of travel arrangements.
- Travel Documentation :Â Ensure possession of all required travel documents
- Compliance with Regulations : Comply with all health, safety, and legal requirements as mandated by the Indonesian countries, including vaccinations, travel advisories, and customs regulations.
Payment Terms
Payments are structured as follows to facilitate orderly financial management and guarantee service reservations:
- Initial Deposit : An upfront deposit of 30% of the total estimated cost is required at the time of booking confirmation to secure the reservations.
- Balance Payment : The remaining balance of the travel cost must be paid no later than 30 days prior to the commencement of services. This ensures all arrangements are finalized and confirmed with service providers.
- Methods of Payment : Payment can be made via Cash Payment (Cash Indonesia Rupiah IDR), credit card, bank transfer, Indomaret, Alfamart, or other agreed methods to accommodate Customer convenience.
Cancellation and Changes
The following cancellation and change policies are designed to provide flexibility while compensating for the administrative costs incurred.
- Cancellation Fees :
- 6 days prior to departure 100%Â of the total purchase amount can be deducted.
- 7-15 Days Before Service Date 50% of the total purchase amount can be deducted
- 16-24 Days Prior to services Date 25% of total purchase amount can be deducted
- Less than 25 days before the trip No Deduction from the total payment fee.
- Booking Changes: Subject to availability, changes to bookings may be requested and could incur additional charges depending on the nature of the change and the time frame within which the request is made.
Dispute Resolution
The Travel Agency and the Customer agree to employ the following structured approach to dispute resolution to address any disagreements or disputes arising from or in relation to this Agreement:
- Initial Resolution Attempt : Upon the emergence of a dispute, the parties commit to engage in good faith negotiations to resolve the issue. This Invoice direct communication and mutual consultation, aiming to reach and amicable resolution without the need for normal proceedings. The parties shall provide all required information and make reasonable efforts to resolve the dispute swiftly and effectively.
- Time Frame for Resolution : If the dispute is not resolved through mutual consultation within a reasonable period, typically not exceeding 7 days from the date the dispute was first acknowledged by both parties, it will be escalated to the next stage of restolution.
- Arbitration Process :
- Governing Body : In the event that direct negotiations fails, the parties agree to submit the dispute to binding arbitration under the auspices of the Indonesian Arbitration Association. This association is recognized for its expertise and integrity in handling such matters.
- Location of Proceedings : The arbitration proceedings shall be conducted in Singaraja,Bali, ensuring accessibility and relevance to the legal frameworks applicable to the agreement.
- Arbitration Rules : The arbitration will be conducted according to the rules and guidelines established by the Indonesian Arbitration Association, which are designedd to ensure a fair and expeditious process.
- Finality of Decision : The arbitrator’s decision will be considered final and binding on both parties. This decision will have the same effect as a judgment of a court of law and will be enforceable in any court thatt has jurisdiction over the matter.
- Costs of Arbitration : Unless otherwise agreed upon by the parties during the arbitration, each party will bear its own costs relate to the arbitration proceedings, and the costs for the arbitrator and the arbitration facility will be shared equally between the parties
Governing Law
This Agreement shall be governed bu and construed in accord with the laws of the stat of Indonesian. All legal proceedings relating to the subject matter of this agreement shall be maintained in courts physically located within Indonesian, and the parties hereby consent to the personal jurisdiction and venue of the courts.
” By using the services, website features, and all attributes on Sinta Tour And Travel, the parties are hereby deemed to agree to the terms and conditions of this Travel Agent Tourism Services Agreement as explained above and agree to this Agreement voluntarily when this attachment is published. “
Latest Update : 25 October 2024