Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges.
What CAN BE Refunded :
• Some services may require a minimum number of travelers to operate. Affected travelers will receive a full refund or can choose a similar tour product as a replacement. If this happens, it will occur in very rare circumstances.
• Please note that substitute services selected by travelers may be more expensive than the original product and therefore may incur additional charges.
• Any additional refunds based on special circumstances will depend on the individual tour operator.
What CANNOT be Refunded :
• All hotel schedules, flight tickets and tours are pre-arranged. Anyone who is not present on the day of departure will not receive a refund.
• No refunds will be given for any portion of the service not used by the traveler after departure of the tour or use of our services, regardless of the circumstances.
• Airline ticket prices are completely non-refundable and cannot be changed for tours if the airline ticket is included in the final price and does not have refundable & reschedule status.
• Hotel extension and Instant Confirmation products (entrance tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.
Our Cancellation Policy
The Cancellation Policies listed below apply to all reservations unless the tour booked has specific rates or fees listed under “Special Notes.” Please carefully review the “Special Notes” of your tour prior to booking. Please know that Sinta Tour Travel will always adhere to individual tour and services policies when applicable.
Cancellation Made Within
- 6 days prior to services Date
- 7-15 Days Prior to services Date
- 16-24 Days Prior to services Date
- 25 or more Days Prior to services Date
Refund Policy
= Non-Refundable
= 50% of total purchase amount can be refunded
= 75% of total purchase amount can be refunded
= 100% of total purchase amount can be refunded
- Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
- The notification day and departure day are NOT counted. Eg. If the tour departure day is April 4th, we receive the official cancellation request on April 1st, it will be counted as 2 days prior to the departure date.
- Â If a tour is scheduled to depart within the next 6 days, we will not change a traveler’s departure date and will not offer a refund.
- Â All cancellations must be made directly with PT Sinta Tour Travel, not with employees or other agencies.
- In most cases, reservations paid by bank transfer, cash deposit, or money order/traveler’s check/cashier’s check will be refunded via PayPal or Bank Transfer or Cash Money. For refunds processed by Bank transfer, any associated bank transfer fee will be deducted from the overall refund amount.
Free Cancellation
Single Day Tours/Activities*: Cancel at least 7 Days in advance of the start date of the experience for a full refund.
- Admission tickets/passes or skip-the-line tickets excluded. Please check special notes as some tours are non-refundable.
How to Cancel a Reservation
We will process your cancellation/refund request within 1-7 business days. We will NOT accept any verbal/telephone requests or voice messages. Verbally speaking with our customer service representatives without emails and Whatsapp messages ,will not guarantee that your cancellation has been processed or acknowledged. Please make sure to email or Whatsapp message us for cancellation requests with your reservation number.
or you can Contact Us For Any Help.
Email : info@sintatourandtravel.com
Whatsapp Admin : +62 853-1414-3714
Amendment Fees :
Any changes made to a reservation after successfully submitting the order online and 7 days before the tour departs for single day and 24 days before the tour departs for multi day tours will be subject to a minimum $30.00 Amendment Fee (per change). Reservations will be confirmed within one to two business days. The following constitute as an amendment to a tour :
- Changing departure date
- Changing pick up time or location
- Changing services
- Changing guest name
- Changing itinerary
- Removing / Replacing a guest
- Adding / Replacing a guest
- The $30.00 amendment fee is a minimum tour change fee. If you request multiple changes and/or request the adjustments at the last minute, additional fees may apply (in addition to the $30.00 amendment fee). Paying the $30.00 amendment fee does not guarantee a change can or will be made.
- For Discount Services and Promos from reservations with promotions such as “Buy 2, Get 1 Discount” or “Buy 2, Get 2 Discounts” or other Voucher Promos, you cannot cancel or request a payment refund.
- The $30.00 amendment fee is a minimum tour change fee. If you request multiple changes and/or request the adjustments at the last minute, additional fees may apply (in addition to the $30.00 amendment fee). Paying the $30.00 amendment fee does not guarantee a change can or will be made.